Tell us about your college experience.
I love Kaplan University and I am a 4th year returning student. I had a financial problem that they worked VERY hard to help me rectify and I messed up and didn't get it done, but they gave me WAY over a year to take care of it. I paid the balance and am registered for a 3rd semester since returning. Kaplan has improved greatly since, but I was already very satisfied. In 3+ years of attendance I have only had one professor who didn't seem to like me and we had some problems. I ended up reporting her. I got a decent grade, but I feel it could have been better. She honestly sounded intoxicated and was not focused in any of her seminars. That is ONE professor out of many, so I do not blame Kaplan directly and I hope they took my complain seriously.
Would you get the same degree if you could start over?
Yes I would. I have read many negative reviews, but there is always two sides to every story and every sane person knows that. I have heard negative things from others about many businesses I deal with and have not personally run into any of the difficulties others have said they did. The key to success in any situation is to know how to effectively talk to and deal with people. To be diligent and follow through when asked to and to adhere to any agreement you make with them. If you anger the person who is fixing your hamburger, then yes, they are going to spit on it. If you are respectful and not abusive, then they will make every effort to fix you the best hamburger you ever ate. When dealing with those in customer service, one has to remember, you are asking them for help. It doesn't make sense to become angry and unreasonable with someone you have asked for help from. Always be kind, courteous, respectful, and if you have a question, ask it in a reasonable fashion, honestly listen to the answer, and if you are not happy with it, don't fly off, reasonably ask if there is any possible alternative to the solution they offer. They will then try very hard to help you find the best possible solution because that is what they are there for and you asked them nicely.
What advice can you offer other students?
For college, if you are online, it is up to you to do the things required within the given amount of time. Be proactive. If something comes up, the professors at Kaplan are very reasonable and will make every effort to help you succeed. Again, it takes respectful correspondence to get positive results. Always be clear and concise on what it is you are asking about and follow through with any commitment made. I love Kaplan, I respect the people who work there. This includes the Academic Advisers, Financial Aid, and the Professors. If one is always having difficulty dealing with people regardless of where you are doing business, then maybe one needs to reassess how they treat others. Soft Skills, AKA People Skills are one of the things a person is more likely to get hired for than their book knowledge. It is vitally important to learn sound Soft Skills or lose the possibility of a great position to someone who does have them yet may not be as knowledgeable. Please note also, that the number of persons complaining is a very tiny percentage of the student body. A little perspective is needed here. Also, understand that these people are angry, and they feel they have the right to be, so they are motivated to post a negative comment in order to exact a form of revenge. You don't know what they may have done to cause this situation because they are not going to share that with you.