Called for help with a textbook issue, and the person on the other end of the line was very rude. She could not help me with my issue, when it was a very simple one that she could very well have guided me through. She then, after getting aggravated at who knows what, told me that she was "on a land line with hundreds of other IMPORTANT callers", and stressed the word 'important' with a tone along the lines of "For the love of God, f--k off!".
Later on during the call with the same woman, she talks to me like I'm an idiot! By this, I mean she spoke in a very belittling tone. I stated the online program would not work for me in Chrome, nor FF, but was very slow in IE (sometimes not even loading at all). To this, she replied "That's correct!" with a "Congradulations! You're a genius! Here's a pat on the back, a bright red balloon, and a big crunchy cookie! Now off with you!" disposition.
Overall, if you can't tell, I was very displeased with the online division's over the phone representative as far as getting help with the simple question of "Can you help me access my textbooks? They don't seem to be loading, nor opening."
When I had asked to speak to a supervisor, the supervisor laughed and sent me on my way as well, claiming that she'd look into it. With the tone of her voice, despite her being an overall friendly, and fantastic woman, she didn't sound sincere that she would truly take the time to check the phone call and resolve the issue with the representative.
If you're going to spend your money, or go in debt to be in school, at least go somewhere where they will treat you with respect no matter how simple, difficult, or etc. of a person you are, problem you have, or whatever the situation may be. No one deserves to be talked down to by their institution of education in which they bust their ass to keep a good grade in!
( Also, these guys take forever to get their information together. They didn't even bother to let me know when my payment went through to where I was ready to start attending my online classes... Which resulted in me missing a few classes... What a shame. )