The instructors were caring professionals who seemed to understand that the majority of students are working adults with families who already have very busy lives. As a result, both the program and the classes were highly streamlined and flexible, which really helped to minimize the number of questions and problems that came up. Something else which made a great impression on me was the broad range of students in my classes. There was a wonderful diversity of fellow learners in my program, not only in terms of geographical location (people from all over the country, as well as several from Europe and Asia), but also in terms of age, and all levels of professional experience.
I believe it was a real advantage to have such a diverse collection of students; many times I felt that I learned as much from my peers, many of whom openly shared their life as well as educational experiences, as I did from the formal course materials. It was truly enriching in ways that I do not remember associating with my earlier, traditional college experiences.
The school did have some problems during my 15 months as an online student. There were server outages and slow loading times that caused a good deal of frustration early on (although it was much improved by the end of my program), difficulty reaching faculty at times, lack of leadership at others, and some failures to communicate important class or program information. I largely attribute these flaws to the fact that Grand Canyon University may have been overwhelmed by the popularity of its online programs, and perhaps wasn’t completely prepared for the large influx of new students.
However, I found that the university was willing to acknowledge its mistakes, to correct or mitigate the problems that occurred, and to graciously extend due dates and deadlines when needed. These are a few of the reasons why I would endorse Grand Canyon University as a very good school for those looking for a quality online education. They never forgot that the individual sitting at the other end of the computer isn’t just a customer, but a student and a person.