Online learning tool trouble? What to do if you have a technology question in your online class.
One of the most significant differences between online courses and traditional courses is that in online courses, students are expected to learn, master and use online learning tools while taking the course. These online learning tools are often course management systems, which are used to keep track of everything a student does in an online course. Students will be expected to know how to find their homework and reading assignments on the system, as well as know how to upload completed assignments. They will also be expected to understand how to participate in online chat sessions and how to post reactions to lectures and readings in forums.
Course management systems, and other online learning tools, can be easy to use once they’re fully understood. They can, however, be tricky to use at first, and students who experience problems using them can experience a lot of frustration. What to do if this is the case? As is true with any problem, if you are having trouble using an online learning tool for a class, ask for help – and ask for it as soon as you experience the problem! Don’t wait until the assignment is due in two hours. Ask questions early, and ask them as often as is necessary.
Most online course management systems, and other online learning tools, have technical support people, who can be invaluable to students. Email these informed individuals first, and if you are still having problems, let your instructor know about the problem so that you can arrange for additional help and new deadlines. Also, it’s very common for a tutorial session to be set up for students so that they can familiarize themselves with a new online learning tool. If this is offered, take advantage of it! Even if you are good with computers, it’s important to take the time to learn an online learning tool that you will be using every day for your course. Some of these systems are not as intuitively designed as they could be, so it’s better to set aside time to learn an online learning tool’s quirks than to try it by yourself and become frustrated.
Always ask for help if you need it! It’s up to you to take the initiative to answer your questions, and doing so will help you have a successful and stress-free online learning experience.

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